Refund Policy
BeQiNo Return & Refund Policy
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RETURN
Our policy lasts 15 days. If 15 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and send us your order number .You will receive your prepaid label via email service.beqino@gmail.com once you have completed the return request.
Please help check the item image and size chart carefully before you order, we do not accept the reason that you do not like the item (to avoid your trail because we have to pay many costs to reach you) or not suitable as per the expectations. In this case, we will deduct $5 from your refund, due to our operation cost. We have size chart for each item, if you are considering on our size chart, please contact us at service.beqino@gmail.com for more details.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service.beqino@gmail.com and we will indicate you the locations. After received the item we will exchange to you.
RETURN PROCESS
To return your product, you should mail us at service.beqino@gmail.com and we will indicate you the return locations. After received the item we will refund to you.
Note: Returns are processed within 5-7 business days after your item(s) are announced to us via email. Tracking information is needed. Please send us via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional return details: If during the return process you notice that the item you are wanting to return is not appearing or you cannot select it, that means the item does not qualify for a return or exchange .
We only accept a return of defective goods or goods distinctly different from the description.
We are not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or return tracking number when shipping back your returns.
Please take the photos of the items once you pack the item to return (we do not take responsible if you return incorrect item, we will no take any further action in this case)
All returns must include an order packing slip or return invoice that clearly indicates which items are being returned.
Incase damaged, defective, or incorrect items must be reported within 4 days of delivery via support service.
If you feel this unsure, please feel free to “CONTACT US” service.beqino@gmail.com and we will do our best to find a solution that works for all.
ORDER CANCELLATION:
We will not be able to cancel orders once it has begun to be processed. If you do not email us within 12 hours of placing an order, there is a high chance that we will not be able to cancel it.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5- 7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service.beqino@gmail.com
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BeQiNo
